FAQs and Info
Frequently Asked Questions
Will I be charged Sales Tax?
Rhode Island state residences will be charged 7% sales tax during checkout.
What forms of payment do you accept?
Jilly & Kiddles accepts payment from American Express, Apple Pay, Diners Club, Discover, JCB, Mastercard, PayPal, Shopify Pay, Venmo and Visa.
Do you offer custom orders?
At this time, custom orders are unavailable. If you are looking for a colorway that I normally stock, in amounts not currently in stock, please use the contact form on the website, or email firstname.lastname@example.org . I can usually accommodate a special request such as 3-10 skeins of a particular colorway. I will do my best to work with you so you can get what you're looking for if you have a larger project in mind.
How do I get in touch with you?
Please feel free to reach out to me with any questions, concerns, or problems you might have by email to email@example.com or use the contact form on the website, which also goes directly to me.
As a one person show, I will do my best to get back to you as soon as I can. You can generally expect a reply within 24-48 hours. Exceptions to this will be noted in an announcement bar at the top of the store homepage, in the rare case that I am unavailable (i.e. vacation, family emergency, etc.). Your satisfaction is important to me, so I am happy to help!
I want to know more about you! Where should I look?
You can follow along the Jilly & Kiddles Blog, but I am most active on Instagram. Be sure to follow us @jillyandkiddles to see new events and specials. You can also use #jillyandkiddles to show off your projects! I can’t wait to see what you’re working on.
Why does my yarn look different from the picture?
I do my best to capture the yarn accurately in photographs and to edit the photo before adding pictures to my website, so that the photos represent the actual yarn as closely as possible. The photo may look different on your screen due to different screen and monitor settings and variations. Please also keep in mind that the skein in the photograph may not be the one you receive with your order, and the skeins do vary from skein to skein, even in the same dye batch, as is expected with Hand Dyed yarn.
Do you accept returns?
I want you to be satisfied with your order. If a mistake was made by Jilly & Kiddles, such as a missing or incorrect item in your order, the customer must contact Jilly & Kiddles within 14 days of postmark on package. I will cover the cost of sending the missing item or supply a return shipping label for incorrect item and shipment of the correct one. If you are not satisfied with your order for any other reason, please contact Jilly & Kiddles within 14 days of postmark to make return or exchanges. Customer will be responsible for shipping costs if returning or exchanging items for any reason other than a mistake by Jilly & Kiddles. Products will be accepted for exchange or return only if in the original condition. I cannot accept yarn that is wound into cakes, tangled, missing ball bands, or dirty. Products must be in resale condition. Return or exchange inquiries MUST be made 14 days or less from the postmarked date on package. Any Yarn Club kits or discounted yarn are final sale and cannot be returned.
If you have an issue with your order, please email me directly at firstname.lastname@example.org
What is your shipping policy?
All orders shipping within the U.S. are shipped USPS First Class or USPS Priority Mail. Tracking information will be emailed after your order ships. International orders are also shipped USPS. We are not responsible for delays due to customs or shipping companies. Buyer is responsible for any customs and duties that may apply.
How long will it take to ship my order?
In stock items will be processed in 3-5 days, plus shipping time. I generally try to ship orders the next day.
What does it mean if the colorway says "DAISY" in the name?
"Daisy" is the name for one-off colorways, as in Whoops-a-daisy. As you know, the nature of hand-dyed yarn is that there is some variation from skein to skein, even within a batch. This is to be expected, and is considered a desirable part of artisanal yarn. However, generally, a colorway should look pretty consistent from skein to skein and batch to batch. Occasionally, a batch turns out differently than expected. If it doesn't meet my criteria for a particular colorway, I will not sell it as that colorway. It just isn't fair to my customers. I want you to get what you are expecting. So a batch that isn't as expected will be called a Daisy, so you'll know it's not the typical version of that colorway. It can still be beautiful!
So if you see a listing for a skein called "DAISY - Plankton" for example, it's going to be something similar to Plankton, but not quite. Some indie dyers call these one-offs, seconds, or something along those lines. It's the same idea. Please keep in mind that Daisies are non-repeatable colorways. As always, email me anytime if you aren't sure what I mean by this or are confused by the type of variation I'm talking about.
Yarn is hand-dyed by me in my home studio. Our home is a pet free, non-smoking home. I use professional acid dyes and quality bases that I have chosen with great care.
Hand-dyed yarns are unique by design. I try to ensure consistency as much as possible, but the colors and shading will vary from skein to skein. This adds to the beauty of these handmade items. Like many indie yarn companies, I recommend alternating skeins as you knit to prevent pooling or dramatic changes as skeins are changed, and for best results.
Jilly & Kiddles always recommends washing items made from our yarn by hand. Squeeze out water and air dry for best results and longevity.
Yarn Kits or Clubs:
Any products that are sold as a kit, such as Yarn Clubs, are sold as-is. Part of the fun is being surprised by the items that are curated for the kit. These are no exchanges, swaps, or refunds on this type of product. Yarn club memberships are non-refundable.